Getting them to you, and back again

Transit times start from dispatch, not from the order. Where no date has been agreed, the legal maximum for delivery is 30 days from the contract, and we hold ourselves to it regardless of carrier delays.

We ship to 44 countries. The list at checkout is definitive — if a country is not in the dropdown we cannot deliver there yet.

Inside the European Union, no — VAT is already in the price and nothing further is due. Outside it, import duties and local taxes are set by your country and are payable by the recipient on arrival. We cannot calculate or prepay them, and we do not under-declare the value of a parcel if asked to.

A tracking link goes out by email on dispatch. If tracking has not moved for five working days, write to support@artshoespt.mom and we will open a case with the carrier the same day. Where a parcel is confirmed lost we replace or refund without waiting for the carrier to settle with us.

There are two different routes and they have different rules:

Either way, start with an email. We do not require a form, a returns portal, an account or an authorisation number.

Yes, and it is usually faster than a return. Tell us what you want instead and we will ship the replacement as soon as the first pair is on its way back. If the instep was the problem, say so — swapping the same style for a larger size very rarely helps, and we would rather point you at a different structure than send you a longer version of the pair that pressed.

In a plain carton with paper wadding, inside a cloth bag that is worth keeping — sandals stored flat with the straps relaxed hold their shape far better than sandals crushed at the bottom of a wardrobe. Please reuse the carton if you are sending a pair back.